Shipping & Returns

Shipping

All shipping and product rates are in $AUD.

Domestic Rates
Orders $70 & over - FREE STANDARD SHIPPING // Express shipping flat rate $15
Orders under $70 - Standard shipping flat rate $5 // Express shipping flat rate $15

International Rates
Orders $100 & over - FREE STANDARD SHIPPING // Express shipping flat rate $25
Orders under $100 - Standard shipping flat rate $10 // Express shipping flat rate $25

Wholesale Orders
Please use the Contact Form for information.

Processing & Delivery
Items are dispatched within 1 – 3 business days through Australia Post and include tracking. Custom and pre orders may take up to 3 weeks to be made and dispatched. Approximate transit times are available here.

I’m not responsible for packages that are lost due to incorrect customer details and you will be charged the standard postage rate to resend the returned package. Please ensure you enter the correct postal address at checkout.

Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & Exchanges

I don’t accept cancellations or refunds/exchanges if you change your mind, so please take care to review your order at checkout.

Each item is handmade so may vary slightly from the item pictured. The utmost care is taken to provide a high level of quality, so if you do happen to receive a damaged or faulty item please take a photograph and email it to doodlesbyzoe@gmail.com to arrange return via assessment. A refund or replacement will then be offered based on the circumstances.